Frequently Asked Questions

What is Privato Hotel?
How can I contact Privato Hotel?
What do you mean by KEY TO THE CITY?
Where is Privato Hotel located?
What businesses/establishments are near Privato Hotel?
What time does the reception open?
How do I book for the PHP 40,000/month stay at Privato Hotel?
Can I bring my pet in Privato Hotel?
Is there Wi-Fi in Privato Hotel
Will my online reservation information be secure?

RESERVATIONS

How can I reserve a room?
How can I see the room I reserved?
How do I book multiple rooms?
How do I book promotions?
How do I book my room, spa, tour package, and airport transfers together?
What is the minimum age required to check-in/make a booking?
Why should I confirm my reservation instead of walking in?
Why do you need the number of adults, number of children, and my children’s ages?
Can I book multiple rooms with different number of guests and/or children’s ages?
How do I find my corporate rate?
Why do you need my credit card details?
Why do you need my personal details?
How can I confirm that my reservation has been made?
Why didn’t I receive a confirmation email after confirming my reservation?
Why do I need to make a prepaid online deposit?
How do I indicate special requests such as adjoining/connecting rooms?
How can I change or cancel my reservation/s?
Can I send a package to one of Privato Hotel’s guests?

DETAILED RESERVATION PROCESS

  1. At the top-right of our website, click the “BOOK NOW” button.
  2. Or you could also input the information below and click “CHECK AVAILABILITY”
  3. You will then be redirected to the booking page where you will be able to input your check-in/out dates, number of guests, and promo code. It will also state the lowest available rate, number of nights booked, available booking dates, and much more.
  4. After confirming your dates by pressing “BOOK NOW”, you will have to choose your room next where you will be able to see the amenities of each room type available.
  5. Once you click “BOOKED”, you will then be redirected to another page. From here you will have to input your details, and special requests. Please be guided accordingly with the reservation summary on the right before finalizing your bookings.
  6. If you have decided that you are done with your booking, go ahead and scroll down on the same page where you will have to input your payment details for the reservation fee. Most importantly, don’t forget to read and accept the Terms & Conditions of Privato Hotel before booking. From there, you will be sent a confirmation email about your booking.

If you need further help, feel free to contact us:

via PHONE/FAX
(tel.) +63-2-318-5888
(mobile) +63-915-502-5569
(mobile) +63-998-866-9527

via EMAIL
You can also email us at reservations@privatohotel.com

ROOMS

Does Privato Hotel offer a smoking room?
Does Privato Hotel offer a handicapped room?
Can I order food in my room?
Can I bring outside food to my room?
What amenities can I expect in my room?
How many extra beds can I get in my room?

CHECK-IN/OUT

Can I store my luggage after checking out?
Can I request for an early check-in or late check-out?
What time should I check-in/check-out?

FACILITIES

What are the facilities in Privato Hotel?
Can I reserve the pool for a private occasion?
Can I reserve the gym for a private event?
Can I reserve the Verona Roofdeck Lounge for a private occasion?
Is there parking within the property?
Can I reserve a parking slot?
Does Privato Hotel offer valet parking services?

MEETINGS/EVENTS

How do I book a meeting or an event in Privato Hotel?
Can I change details of a previously reserved meeting or event?

POLICIES

Lost & Found
Rooms